The Quality Policy defines the purpose and direction of quality, includes a commitment to conformity and continuous improvement, is appropriate to the company's purpose, and provides a framework for establishing and reviewing quality objectives.
The quality policy reflects a commitment to meeting customer needs, exceeding customer expectations, and continuous improvement.
Qualified rate of the incoming material ≥96%
Acceptance rate of incoming batch ≥98%
Customer complaints ≤2 times/month
Sporadic customer return rate ≤800PPM